Discussion
22
replies
Dear SuSu,
Trust that you are doing great. Many thanks for your below mail.
Please find the attached detailed quotes for your kind perusal. This is all
inclusive private quote for you, you will not be paying anything extra while
on safari.
Kindly note that we can always customize packages to suite your budget /
interests. All lodges / camps are available as per the dates of travel.
We are members of Kenya association of tour operators and this guarantees
safety for your safari
(https://katokenya.org/membership-account/profile/africa-celebrity-tours-travel-ltd/)
Kindly check our reviews on trip advisor and safari
bookings too –
https://www.tripadvisor.com/UserReviewEdit-g294207-d12988130-a_referredFromLocationSearch.true-a_ReviewName.-a_type.-e-wpage1
https://www.safaribookings.com/reviews/p866
I am available on wechat – Muli240405 or WhatsApp + 254726929223.
If you need further information / clarifications please feel free to contact
us.
Looking forward to hear from you soon.
Very Kind Regards,
MULI MUEMA | Operation Manager | Africa Celebrity Tours
Mbandu Complex Along Langata Road, Opposite Galleria Shopping Mall, Third
Floor, Suite #12
Center| P.O Box 45446-00100 Nairobi
Tel: +254726929223 ;
+254733869661.
SKYPE: Muli.Muema
Website:-
www.africacelebritytours.com
Dear Muli Muema,
Thank you very much for sending the detailed itinerary and price list.
I will contact you via WeChat for further consultation later.
Best regards,
SuSu
薯条大王
2418309495@qq.com
原始邮件
发件人:Africa Celebrity Tours Ltd
Dear Muli Muema,
Good morning!hope everything’s fine with you!
Your 7-day safari package has the best price we’ve found.
I understand booking in advance helps secure lodge rooms during May peak season, but here’s our situation: we still haven’t settled on our exact travel date within May 2027. We will confirm the specific days once our group’s schedule is fully locked in.
We’d like to get your official written policy document covering these key points:
1. What percentage deposit do we need to pay to lock this price and reserve lodges? How long can this quotation be held before we confirm our exact May travel date?
2. Cancellation rules: How many working days’ written notice do we need to receive a full deposit refund? Please list all special cases where deposits are non-refundable.
3. Rescheduling policy: If we pay the deposit now to lock rooms but adjust our exact May travel date later, how many working days notice is required? Will any amendment fee be charged for date changes?
4. Refund timeline: After we submit written cancellation notice, how many working days will refunds take to reach our account?
If you can provide clear official written terms for all of the above, we will arrange the deposit payment right after confirming our precise travel date in May.
Thanks so much for your help!
Best regards,
SuSu
薯条大王
2418309495@qq.com
原始邮件
发件人:Africa Celebrity Tours Ltd
Hello Susu,
Trust that you are doing great…
Many thanks for your below mail, its nice reading from you..
Kindly find my below comments in blue and bold against your mail.
If you need further information / clarification’s please feel free to
contact us.
Looking forward to hear from you soon.
Very Kind Regards,
MULI MUEMA | Operation Manager | Africa Celebrity Tours
Mbandu Complex Along Langata Road, Opposite Galleria Shopping Mall, Third
Floor, Suite #12
Center| P.O Box 45446-00100 Nairobi
Tel: +254726929223 ;
+254733869661.
SKYPE: Muli.Muema
Website:-
www.africacelebritytours.com
Dear Muli Muema,
Thank you so much for your detailed explanation of all booking policies, I really appreciate your patience!
Our group is still finalizing our exact travel schedule for May 2027. We will reach out to you immediately to complete the booking and deposit payment as soon as we confirm the specific travel dates.
Looking forward to your reply.
Best regards,
SuSu
薯条大王
2418309495@qq.com
原始邮件
发件人:Africa Celebrity Tours Ltd
Dear Muli Muema,
Thank you so much for clarifying all booking policies with me.
Additionally, I would like to enquire about the total quotation for our group of 4 guests on this 7-day Kenya safari package.
Best regards,
SuSu
中文翻译
非常感谢你为我清晰说明全部预订政策。
另外我想咨询,这条7天肯尼亚游猎套餐,4人同行的总价报价是多少。
我们目前还未敲定准确出行时间,一旦确定日期,会立刻通过邮件联系你完成预订并支付定金。
苏苏
薯条大王
2418309495@qq.com
原始邮件
发件人:Africa Celebrity Tours Ltd
Hello Susu,
Many thanks for your below mail, its nice reading from you..
All is well noted we will be happy to hear from you..
If you need further information / clarifications please feel free to contact
us.
Looking forward to hear from you soon.
Very Kind Regards,
MULI MUEMA | Operation Manager | Africa Celebrity Tours
Mbandu Complex Along Langata Road, Opposite Galleria Shopping Mall, Third
Floor, Suite #12
Center| P.O Box 45446-00100 Nairobi
Tel: +254726929223 ;
+254733869661.
SKYPE: Muli.Muema
Website:-
www.africacelebritytours.com
Hello Susu,
How are you? Any news about your safari?
We will be very happy to hear from you…
Kindly note that May is busy we rather secure rooms early.
If you need further information / clarifications please feel free to contact
us.
Looking forward to hear from you soon.
Very Kind Regards,
MULI MUEMA | Operation Manager | Africa Celebrity Tours
Mbandu Complex Along Langata Road, Opposite Galleria Shopping Mall, Third
Floor, Suite #12
Center| P.O Box 45446-00100 Nairobi
Tel: +254726929223 ;
+254733869661.
SKYPE: Muli.Muema
Website:-
www.africacelebritytours.com
Dear Muli,
Thank you so much for your kind email and reminder.
Currently, the exact travel date hasn’t been finalized yet, as my travel companions are still confirming their annual leave schedules. Therefore, we are unable to make the booking for the time being.
Rest assured that once we lock down our schedule, I will contact you immediately to confirm the reservation.
Best regards,
Su Su
薯条大王
2418309495@qq.com
原始邮件
发件人:Africa Celebrity Tours Ltd
Dear Muli Muema,
I would like to enquire about the total quotation for our group of 4 guests on this 7-day Kenya safari package.
Best regards,
SuSu
薯条大王
2418309495@qq.com
原始邮件
发件人:Africa Celebrity Tours Ltd
Hello Susu,
Trust that you are doing great..
Kindly find the attached revised quote based on 4 pax in two rooms.
Kindly note that the price is per person.
If you need further information / clarifications please feel free to contact
us.
Looking forward to hear from you soon.
Very Kind Regards,
MULI MUEMA | Operation Manager | Africa Celebrity Tours
Mbandu Complex Along Langata Road, Opposite Galleria Shopping Mall, Third
Floor, Suite #12
Center| P.O Box 45446-00100 Nairobi
Tel: +254726929223 ;
+254733869661.
SKYPE: Muli.Muema
Website:-
www.africacelebritytours.com
Dear Muli,
Hope you’re doing well.
I’d like to clarify several pricing issues based on your offer sheet:
1. For two guests sharing a double room, the rate is USD 1,775 per person. However, the price rises to USD 1,970 per person for a group of four staying in double rooms. The price for four travelers is surprisingly higher, could you please explain the reason for this obvious price difference? Is it caused by peak season surcharge, accommodation lock-up extra fees or other cost adjustments for May travel?
2. I notice the price for 5 guests: USD 1,615 per person if they stay in triple rooms, and USD 1,690 per person if split into double rooms.
If we have a group of 6 travelers requiring three separate double rooms, please advise the exact per-person price for this arrangement.
Looking forward to your clear reply with full quotes for both 4 people and 6 people.
Best regards,
Su Su
薯条大王
2418309495@qq.com
原始邮件
发件人:Africa Celebrity Tours Ltd
Hello Susu,
Many thanks for your below mail, its nice reading from you..
Kindly find the attached updated price list for your kind perusal..
Please note that the price for 2 was wrongly captured..
If you need further information / clarifications please feel free to contact
us.
Looking forward to hear from you soon.
Very Kind Regards,
MULI MUEMA | Operation Manager | Africa Celebrity Tours
Mbandu Complex Along Langata Road, Opposite Galleria Shopping Mall, Third
Floor, Suite #12
Center| P.O Box 45446-00100 Nairobi
Tel: +254726929223 ;
+254733869661.
SKYPE: Muli.Muema
Website:-
www.africacelebritytours.com
Dear Muli Muema,
I am writing to express my strong dissatisfaction and disappointment with the huge price adjustment of your safari quotation.
Your first complete official PDF document clearly marked USD 1,775 per person for 2 guests, without any footnote, remark or prompt stating that this price was wrong or invalid. I spent several days fully communicating all itinerary details, hotel selection, flight plans and group sizes entirely based on this official price you provided. Now you suddenly claim this figure was wrong and raise the 2-person rate all the way to USD2,390 per head. This new price matches the peak July migration season rate
Everyone knows May is not peak season for Kenya safari, far less crowded and cheaper than July-August migration period. It is completely unacceptable that your team mixed up high-season July pricing with our May travel plan, used an incorrect low price to draw my full attention for days of back-and-forth discussion, then drastically hiked the cost out of nowhere. This careless mistake has wasted my massive amount of time and totally destroyed my travel budget plan.
Provide a reasonable group discount as compensation for the huge trouble and budget chaos your mis-sent quotation has caused me. I will not accept any vague excuses about data entry errors without practical compensation.
I expect a formal, satisfactory resolution reply within 24 hours.
Regards,
Su Su
薯条大王
2418309495@qq.com
原始邮件
发件人:Africa Celebrity Tours Ltd
Dear Susu,
Many thanks for your below mail, its nice reading from you..
Kindly find the below my answers in blue & bold against your mail.
If you need further information / clarifications please feel free to contact
us.
Looking forward to hear from you soon.
Very Kind Regards,
MULI MUEMA | Operation Manager | Africa Celebrity Tours
Mbandu Complex Along Langata Road, Opposite Galleria Shopping Mall, Third
Floor, Suite #12
Center| P.O Box 45446-00100 Nairobi
Tel: +254726929223 ;
+254733869661.
SKYPE: Muli.Muema
Website:-
www.africacelebritytours.com
Dear Muli Muema,
I am extremely disappointed and frustrated with how your agency has handled this quotation matter, and I have lost most of my trust in your business integrity.
Your agency was highly recommended by many travelers, so I devoted several days to fully communicating every single travel detail including flights, lodge choices and group sizes, entirely based on the official complete PDF quotation you sent me at first. This document clearly marked USD1,775 per person for May travel, with no footnote or disclaimer stating this price was invalid or mistyped.
It is completely untrustworthy business conduct to use a genuine low-season May price to draw my full attention and days of consultation, then arbitrarily raise the rate to full July migration peak price of USD2,390 per person, with nothing more than a casual apology as an excuse. A simple sorry can never compensate for the massive time you wasted and the total collapse of my entire travel budget plan.
I have thoroughly researched the official seasonal pricing rules for Masai Mara:
1. The famous Jan-Mar calving season mainly attracts tourists to Tanzania’s Serengeti; Masai Mara in Kenya only charges a minor mid-season surcharge during this period.
2. May is officially designated as the long-rain low off-season for Masai Mara. Logically, prices in May should be lower than both the calving season and the July-October migration peak season. Lodges and national park fees offer their largest annual discounts in this month, meaning rates should never match the high pricing of the migration peak.
Your newly revised rate directly violates standard seasonal market pricing logic. I refuse to accept your vague excuse of a "data entry error" unless you provide tangible price discounts as compensation for your misleading quotation.
We have two potential group configurations: parties of 4 guests and 6 guests, all accommodated in double tents. I demand exclusive additional discounts for both group sizes as compensation for this incident, separate from standard regular group concessions. You must also provide a written guarantee confirming all final prices are fixed, with zero hidden surcharges to be added before our May trip.
If your adjusted quotation fails to align with the reasonable price range for May’s low season, I will halt all further discussions regarding booking with your agency. What’s more, such a dishonorable operation without basic business reputation will be fully shared on major travel social media platforms as a warning for other tourists to avoid your agency. I have retained all original emails and quotation documents as full supporting evidence of this incident.
I await your formal, satisfactory resolution reply within 24 hours.
Regards,
Su Su
薯条大王
2418309495@qq.com
原始邮件
发件人:Africa Celebrity Tours Ltd
Hello Su Su,
Trust that you are doing great..
Kindly find the attached detailed quote with discounted price of US$ 50.00
per person applicable for may.
Please note that this price will apply for your safari in the month of may.
Kindly advice the exact date of travel we check availability as well.
If you need further information / clarifications please feel free to contact
us.
Looking forward to hear from you soon.
Very Kind Regards,
MULI MUEMA | Operation Manager | Africa Celebrity Tours
Mbandu Complex Along Langata Road, Opposite Galleria Shopping Mall, Third
Floor, Suite #12
Center| P.O Box 45446-00100 Nairobi
Tel: +254726929223 ;
+254733869661.
SKYPE: Muli.Muema
Website:-
www.africacelebritytours.com
Dear Muli Muema,
I acknowledge that Kenya’s national park conservation fees were officially raised starting October 1, 2025, and my friend traveling in February 2026 also confirmed the higher charges now in effect. However, this price hike alone cannot explain the large gap between your current quote and your historical offer.
I hold your quotation issued in November 2024 for the exact same itinerary and full Sarova Mara accommodation, valid for trips in early June 2025. Back then, the new park fee rule had not yet been released, so the USD1,735 per person price for a 6-person group was calculated under the original low park ticket cost.
Now you only offer a USD50 discount per person, bringing the 6-guest price down to USD1,780, which is still USD45 higher than your 2024 quotation. Even if we fully count the October 2025 park fee increase plus mild yearly inflation for lodges and fuel, a USD45 price difference is far too steep to be justified by regular cost growth. The trivial USD50 cut you provided is nowhere near enough compensation for key issue: this back-and-forth quotation dispute has wasted plenty of my time and messed up my travel budget.
May is Masai Mara’s official long-rain low off-season, and industry pricing logic dictates off-season rates should always be cheaper than both the Jan–March calving season and the July–October migration peak. It was unreasonable to apply peak prices to my May reservation from the start, and only offering a tiny USD50 discount after I raised my concerns shows a lack of sincere remedy for your quotation mistake.
To show my genuine willingness to reach a deal, I can accept a hard maximum price of USD1,750 per person for the six-person group. This small upward adjustment from your 2024 quote fully covers the new park fees and one year of minor operational inflation, and this is my absolute bottom line with zero room for further compromise.
All my price limits have fully taken the post-October 2025 park fee rise and normal annual cost increases into consideration. If you insist on only giving a USD50 per person discount and refuse to adjust prices to my acceptable range, I will terminate all booking talks with your agency. Additionally, I will share the full story and all original quotation records on major travel social media platforms to warn other travelers about this untrustworthy pricing practice.
Please send your revised, satisfactory pricing plan with adjusted rates for 4-person and 6-person groups within 24 hours.
Regards,
Su Su
薯条大王
2418309495@qq.com
原始邮件
发件人:Africa Celebrity Tours Ltd
Hello Susu,
Trust that you are doing great..
Many thanks for your mail, its nice reading from you..
Kindly note that the pricing has changed from November 2024 to date, the
entry fees has increased, lodges / camps rates increased and the operations
costs as well.
The best we can offer for May 2027 for a group of 6 will be US$ 1,780.00 per
person. Attached is the best early booking rate as per your itinerary. Its
all-inclusive and private as well, you don’t pay anything extra while on
safari.
Please share the exact dates of travel we check for room availability.
If you need further information / clarifications please feel free to contact
us.
Looking forward to hear from you soon.
Very Kind Regards,
MULI MUEMA | Operation Manager | Africa Celebrity Tours
Mbandu Complex Along Langata Road, Opposite Galleria Shopping Mall, Third
Floor, Suite #12
Center| P.O Box 45446-00100 Nairobi
Tel: +254726929223 ;
+254733869661.
SKYPE: Muli.Muema
Website:-
www.africacelebritytours.com
Dear Muli Muema,
Thank you for your detailed reply and the attached quotation file.
I fully understand that park entry fees, lodge prices and operating costs have gone up since late 2024. Before I confirm the exact travel dates, I have two important questions to consult you:
1. What is the deadline for this early booking rate of USD 1,780 per person for the 6-person group? Until which date do we need to deposit to lock in this preferential price?
2. For a full six-person private safari group, will we be arranged with a standard 7-seater vehicle? If so, could we get a free upgrade to a 9-seater safari car? The 9-seater will offer more leg room and larger luggage storage space for our suitcases.
If the free vehicle upgrade is available and the early bird deadline gives us enough buffer time, I can confirm our travel schedule and proceed with the booking deposit as soon as possible.
Looking forward to your reply.
Best regards,
Su Su
薯条大王
2418309495@qq.com
原始邮件
发件人:Africa Celebrity Tours Ltd
Hello Su Su,
Many thanks for your below mail, its nice reading from you..
Kindly find my below answers in blue & bold against your mail.
If you need further information / clarifications please feel free to contact
us.
Looking forward to hear from you soon.
Very Kind Regards,
MULI MUEMA | Operation Manager | Africa Celebrity Tours
Mbandu Complex Along Langata Road, Opposite Galleria Shopping Mall, Third
Floor, Suite #12
Center| P.O Box 45446-00100 Nairobi
Tel: +254726929223 ;
+254733869661.
SKYPE: Muli.Muema
Website:-
www.africacelebritytours.com
Dear Muli Muema,
Thank you very much for your detailed and clear reply, I fully understand all the information you explained about the price validity, vehicle configuration and luggage suggestions.
I am still waiting for my travel companions to confirm the exact number of participants and our final travel schedule. Once all my friends have confirmed everything, I will contact you right away to complete the booking process.
Thanks again for your patient explanation.Good night!
Best regards,
Su Su
薯条大王
2418309495@qq.com
原始邮件
发件人:Africa Celebrity Tours Ltd